此处填写保修登记表


一般保修信息

  • 保修仅在美国有效。
  • Our limited warranty strictly covers manufacturing defects in material and workmanship.
  • 这个warranty period begins from your date of purchase from an authorized dealer.Proof of Purchase is Required
  • 这个limited warranty can be amended or changed by ProX at any time without advance notice and becomes effective immediately.
  • All warranty claims are judged under the terms of the limited warranty. There is no "grandfathering" of previous terms and conditions from the time of product purchase through the time of the claim.
  • Xstatic Pro, Inc. (ProX) assumes no liability for any expenses resulting from interruption of service, loss of use, delays due to shipping or manufacture, incidental, direct or consequential damages of any nature.
  • Outside the USA/Alaska/Hawaii – Please contact us to receive information on your regional distributor.

WARRANTY BY PRODUCT CATEGORY

  • ProX Cases: Limited Lifetime Warranty
  • 前置器电缆:有限终身保修*
  • ProX ZeroG™ EVA Cases: One year (365 days) Limited Warranty
  • ProX Truss: One year (365 days) Limited Warranty**
  • ProX Stands: One year (365 days) Limited Warranty
  • All Staging Products: One year (365 days) Limited Warranty**
  • ProX Bags: One year (365 days) Limited Warranty (Repair Only)
  • Xstatic Pro照明: One year (365 days) Limited Warranty
  • UNO Laser: One year (365 days) Limited Warranty

EXCLUSIONS:

  • 容易发生正常磨损的零件,包括灯、保险丝、电刷、接触环、拉链、灯座和皮带。
  • Damage or failure caused by abuse, misuse, faulty installation and operation, improper or inadequate maintenance.
  • ProX袋子不保证不会因过载或使用不当而损坏,例如地板上的拖拉负载、粗暴搬运、水或化学物质损坏等。
  • **Any Xstatic Pro, Inc. (ProX) products that are used as rental equipment.
  • Any repair or repairs not carried out by ProX is excluded from this warranty.
  • Failure was due to using outside of environmental or design parameters (IP rating, overloading, etc.) as specified by ProX in product literature or on the company website product listing. Ratings and specifications listed on the website supersede any literature packaged with the product.
  • Accessories and/or peripheral equipment included with the product including, but not limited to: carrying cases, cords, batteries, clamps, lamps and brackets (unless otherwise specifically stated).

VOIDING YOUR WARRANTY

这个Xstatic Pro, Inc. (ProX) warranty will be considered void if:

  • Any improper or incorrectly performed maintenance or repairs performed by a user or non-approved service center.
  • Products used for applications outside their defined purpose or specifications.
  • This warranty will not apply to products that have been abused, broken, improperly used or operated outside of our specifications, nor to units that have been altered or repaired in any way by any person or firm other than ProX.
  • Tampering with serial number/identification voids this warranty.

LIMITED WARRANTY:

All ProX products (with the exception ofXstatic Pro照明,Mini-Lasers,andProX Cables) are offered with一年(365天)有限保修from date of purchase to the original purchaser of the product, provided that such product was purchased in the United States from an authorized ProX dealer, and a properly dated invoice or sales receipt is presented at the time of requesting warranty service. This warranty does not apply to sales outside the United States. International customers must return the unit to the dealer that the unit was purchased from.ProX Caseshave a one year (365 days) limited warranty covering defects in material and workmanship and a limited lifetime warranty on field-replaceable parts.

Xstatic Pro照明Lasersare offered with a90天有限保修from date of purchase to the original purchaser of the product, provided that such product was purchased in the U.S. from an authorized ProX. dealer and a properly dated invoice or sales receipt are presented at the time of requesting warranty service. This warranty does not apply to sales outside the United States. International customers must return the unit to the dealer that the unit was purchased from for warranty service.

*ProX Cables & ProX Casescome with alimited lifetime warranty从产品的购买日期,提供t such product was purchased in the U.S. from an authorized ProX dealer and a properly dated invoice or sales receipt are presented at the time of requesting warranty service. This warranty does not apply to sales outside the United States. International customers must return the unit to the dealer that the unit was purchased from for warranty service.

NOTE:Products registered on the ProX website, within30 days of purchase(excluding Class 3B and Class 4 Lasers), ProX willDOUBLE THE DURATIONof each Product Warranty. Customersmustprovide a copy or scan of their receipt from the sale of a product you are registering, with dated information included to be eligible.仅适用于ProX制造的品牌产品。其他产品由相应的制造商保修。

This warranty is limited to repair or replacement of the product, at our option and after our inspection at our facility (return shipping not included,RMA以及缺陷性质的验证。On products not of our own, proprietary ProX brands, the standard original manufacturers' warranty will apply.

有限终身保修

Xstatic Pro, Inc. (dba ProX Live Performance Gear®) is dedicated to producing the highest quality live performance gear and accessories. We back that up with a Limited Lifetime Warranty on any manufacturing defects in material and workmanship for our cases. Cases include a one year (365 days) parts & labor warranty from date of purchase to the original purchaser of the product and we will provide field replaceable defective parts for the life of the product. Provided that such product was purchased in the United States from an authorized ProX dealer, and properly dated invoice or sales receipt is presented at the time of requesting warranty service. This warranty applies to the original owner and requires proof of purchase. Our warranty entitles the original owner repair or replacement of the product, or replacement with a comparable product of similar value and condition at our discretion. This warranty is limited to Xstatic Pro, Inc., ProX Live Performance Gear & Xstatic Lighting products only and excludes loss of personal property, loss of use, accidental damage, misuse, or normal wear & tear.

不包括损坏

这个Xstatic Pro, Inc. (ProX)保修范围仅限于与产品相关的制造缺陷不包括因误用、疏忽、事故、磨损、暴露于极端温度、溶剂、酸、水、过载、正常磨损或运输损坏而造成的任何损坏。

运动部件

这个Xstatic Pro, Inc. (ProX) warranty covers moving parts that are subject to regular wear and tear, including but not limited to retractable handles, and wheels, for one year from the point of purchase. After one year we will continue to offer field replaceable parts at no charge for the lifetime of the product. However, replacement labor will not be included after one year and repair services in our facility will be charged at our standard labor rate in place at the time of repair.

AIRLINE/COMMON CARRIER SHIPPING DAMAGE

Xstatic Pro,Inc.(ProX)保修不包括航空公司或货运公司处理不当造成的损坏。如果航空公司或其他承运人损坏您的产品,应立即向承运人提出索赔。大多数航空公司提供损失或损坏保险。我们很乐意通过提供零件、修理和更换的成本信息来协助您提出索赔。

DISCONTINUED ITEMS

Xstatic Pro, Inc. (ProX) warranty supports parts and replacement of discontinued products for one year from the point that the product is no longer commercially available from Xstatic Pro, Inc. (ProX) or from one year from the original purchase, whichever date is earlier. After one year the product is out of its life cycle and no longer warrantied, however, if we still have the part or a substitute part we are always happy to accommodate our customers with a part replacement. Please contact us to find out about availability on a case by case basis.

WHAT DOES PROX ATA-300 STYLE CASES MEAN?

First a little history.“航空运输协会(ATA)now the Airlines for America (A4A) is the trade association of U.S. certificated air carriers and was founded by 14 airlines in 1936. ATA was the first and today is the only trade organization for the principal U.S. airlines. ATA takes an active role in all major government decisions regarding aviation, including the creation of the Civil Aeronautics Board, the creation of the air traffic control system, and the Airline Deregulation Act of 1978. ATA’s mission is to support and assist the airline industry by promoting the air transport and the safety, cost-effectiveness, and technological advancement of its operations; advocating common industry positions before state and local governments; conducting designated industry-wide programs; and assuring governmental and public understanding of all aspects of air transport."

"ATA Spec 300 reviews the airline industry's approaches for the design, development, and procurement of effective packaging of supplies shipped to a customer airline. These approaches also serve as guidelines for shipping containers for use in air transport. ATA Spec 300 provides packaging and testing guidelines for repairable and expendable units and components. Packaging standards for kits, the preparation of hazardous materials for shipment, and packaging and handling of electrostatic discharge-sensitive devices are among topics covered.“(摘自A4A网站)最初对运输箱的ATA-300认证要求是为了保护从飞机上拆下的待运输部件或将要运输到航空公司的替换部件。有3个等级的认证I、II和III,每个等级主要是关于基于耐久性的案例的“可重用性”。目前,一级案件可以是金属,玻璃纤维或层压木结构,是最耐用的。二级病例基本上(大约10倍)不太耐用,三级病例是一次性的。ProX案例基于一级规范构建。

这个ProXdesignation of"ATA-300 Style"means that the cases we manufacture are built to meet or exceed the testing that was required by ATA for strength and durability as well as the protection of the contents. The only way any case manufacturer can prove that they meet these specs is by having their product tested by an independent lab to the specifications cited. However, this certificate of testing was abolished, when SKB Cases began taking over many government contacts from Anvil. Because the SKB cases did not meet the ATA requirements the certificate program was discontinued. Also, you would be hard-pressed to find any entertainment case manufacturer that actually has their cases independently tested and certified to meet those specifications. Reputable manufacturers still make their cases to meet or exceed the general requirements of "ATA-300" specifications. If there was an ATA or A4A testing and certification program, all would all be "certified".

LIFETIME CABLE WARRANTY

What We Cover:Xstatic Pro, Inc. (ProX)’s limited lifetime cable warranty covers defects in materials and workmanship only for the lifetime of the original purchaser. The product warranty is not transferrable.

What We Do Not Cover:本保修不包括日常使用、正常磨损、损坏、不当使用、误用、极端条件下使用、滥用、疏忽、修改、更改、未经授权的维修、电涌、火灾、水或湿气损坏或任何其他自然行为。本保修不包括因安装或从安装中移除此类产品而造成的损坏。Xstatic Pro,Inc.(ProX)产品将按宣传的那样工作but may not work with all products or all technologies in the futureand there is no guarantee of such.

Length of Coverage:这个standard limited warranty on most Xstatic Pro, Inc. (ProX) cable products is Lifetime. This limited warranty takes effect on the date purchased from an authorized dealer of Xstatic Pro, Inc. (ProX) products in the continental United States. There are no other expressed or implied warranties except as set forth herein.

Coverage:If after being evaluated by Xstatic Pro, Inc. (ProX) it is determined at our sole discretion that a product is defective, Xstatic Pro, Inc. (ProX), we will provide one of the following remedies at our sole discretion:

  1. We will repair the product at no charge in a reasonable period of time and return the product freight paid or;
  2. 如果有同等价值的相同或类似功能产品,我们将予以更换。如果确定产品没有缺陷,所有运费将由客户负责。

Claims:Xstatic Pro, Inc . (ProX)必须评估所有电缆claimed to be defective. To make a warranty claim, you must provide a copy of the original purchase receipt and contact the Xstatic Pro, Inc. (ProX) Customer Service Department to obtain a Return Authorization Number. All returns must be shipped pre-paid by the customer. Returns without a valid Return Authorization Number will be refused at customer’s expense.

Liability:这个maximum liability of Xstatic Pro, Inc. (ProX) is the purchase price of the product purchased. To the maximum extent permitted by law, Xstatic Pro, Inc. (ProX) assumes no liability for any expenses resulting from interruption of service, incidental, direct or consequential damages of any nature. This limited warranty is void if:

  1. 带有本产品序列号的标签已被移除或污损或损坏
  2. 这个product is not distributed by Xstatic Pro, Inc. (ProX) or
  3. 本产品不是从授权的Xstatic Pro,Inc.(ProX)经销商处购买的。

PRODUCTS NOT UNDER WARRANTY:

Please notify your ProX service advisor that your product is no longer under warranty when you request your RMA authorization number. Once the unit has been received, you will be contacted and advised of the cost of the needed repairs, unless the cost does not exceed $35.00 USD, in which case the repair will be performed without seeking your prior approval. Repaired equipment will be shipped back to you upon billing and receipt of payment for all work performed and return freight charges. ProX is not responsible for products left with ProX beyond 30 days of notification of completed out of warranty repairs.

担保on non-warranty repairs: All repairs have a 90-day warranty on replaced parts and repair labor valid from the date the repaired unit is delivered to the shipping agent for return to the customer.No other warranty applies.

ProX is not responsible for any loss or damage to additional items or accessories that are sent with returned products. ProX cannot be held responsible for delays in shipping.

DISCLAIMERS

在法律允许的最大范围内,本有限保证和上述补救措施是排他性的,并取代所有其他口头或书面、明示或默示的保证、补救措施和条件。在法律允许的最大范围内,Xstatic Pro,Inc.(ProX)明确否认任何和所有默示担保,包括但不限于适销性和特定用途适用性的担保。

Xstatic Pro, Inc. (ProX) will not be liable for any failure or delay in performing under these Terms where such failure or delay is due to causes beyond our reasonable control, including natural catastrophes, pandemics, governmental acts or omissions, laws or regulations, terrorism, labor strikes or difficulties, communications systems breakdowns, shipping delays, transportation stoppages or slowdowns or the inability to procure supplies or materials in the ordinary course of business.

Xstatic Pro, Inc . (ProX)概不负责y person for any injury to or loss of goodwill, reputation, business, production, revenues, profits, anticipated profits, contracts or opportunities (regardless of how these are classified as damages), or for any consequential, incidental, indirect, exemplary, special, punitive or enhanced damages whether arising out of strict liability, product liability or otherwise regardless of whether such loss or damage was foreseeable or the party suffering the loss or damage has been advised of the possibility of such loss or damage or for the inability to use any ProX products.

ProX is a manufacturing company that does not sell directly to end-users, therefore liability is limited to the repair or replacement of the unit or parts thereof, at our sole discretion. ProX is not responsible for labor or any other charges arising from the installation, transportation, or maintenance of products sold by ProX. "In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products."

This website page represents the latest warranty details and constitutes our sole warranty as of the updated date.

任何一方所作的口头陈述或承诺,ProX将不予兑现。

GOVERNING LAW JURISDICTION AND VENUE:本保证和所有其他Xst事项atic Pro, Inc. (ProX) shall be governed by, construed, and enforced in accordance with the laws of the State of New Jersey, without giving effect to the principles of conflicts of law thereof. The parties hereby designate Hudson County, Bayonne, NJ to be the proper jurisdiction and venue for any suit or action arising with ProX out of this Warranty or another issue. Each of the parties consents to personal jurisdiction in such venue for such a proceeding and agrees that it may be served with process in any action with respect to this Agreement or the transactions contemplated thereby by certified or registered mail, return receipt requested, or to its registered agent for service of process in the State of New Jersey, County of Hudson. Each of the parties irrevocably and unconditionally waives and agrees, to the fullest extent permitted by law, not to plead any objection that it may now or hereafter have to the laying of venue or the convenience of the forum of any action or claim with respect to this Warranty or the transactions contemplated thereby brought in the courts aforesaid.

ALL WARRANTIES, PRICES, AND SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE. Updated 3/12/2020 12:00PM EST